24X7 IT Helpdesk

24/7 or weekday support help desk – with no set up fees or minimum commitments

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Differentiate yourself with 24/7 help desk

The IT and cloud services market is competitive – and success hinges on showing your customers how you stand above the rest of the market and provide the best customer service experience. Support help desk is one important differentiator for your business.

IISGL Indeep a powerful way offering  professional 24/7 or weekday end-user support at a low per-user cost. Indeep provides you with support representatives who are available 24/7, 365 days a year to provide support to you by answering the phone, email, and chat as your business.

Indeep is available as two offers – one to cover all your IT and or your products/services and the other specifically for Office 365.

“Tier-1 Anything”–Support all of the IT and or your products/services you provide to your customer/internal users – even hardware! Tier-1 support includes:

  • Dedicated phone number and email that you can give to your end-users
  • Support ticket creation for each incident, including triage back to you for complex issues
  • Access to a support portal, where you can customize Frequently Asked Questions (FAQ) to help Indeep support reps answer common support issues
  • Business intelligence reports detailing the most common support calls

“Tier-2/3 Office 365”–:

  • All of the features of Tier 1 support
  • Microsoft Office 365 certified support reps in Tier 2/3
  • Hundreds of pre-populated topics in your FAQ library for Office 365
  • Triage directly to Microsoft for product-based issues

Tier 1 24X7 Weekday Helpdesk

$2.50

  • Tier 1 Helpdesk Weekday – $2.50 / user / month
  • Dedicated phone number and email for your business
  • Fully customization Frequently Asked Question (FAQ) library
  • Support ticket creation for every call and email interaction
  • Business intelligence reports for the most common calls

Pricing per user per month. *Pricing varies by service offering.

Tier 2 24x7 All Day Helpdesk

$3.50

  • Tier 2 24X7 All Day Helpdesk  – $3.50 / user / month
  • Dedicated phone number and email for your business
  • Fully customization Frequently Asked Question (FAQ) library
  • Support ticket creation for every call and email interaction
  • Business intelligence reports for the most common calls

Pricing per user per month. *Pricing varies by service offering.

Tier 1, 2, and 3 Office 365 Support

$4.50

  • Tier 1, 2, and 3 Office 365 Support / user / month (depending on Office 365 plan)
  • Dedicated phone number and email for your business
  • Fully customizable Frequently Asked Question (FAQ) library
  • Support ticket creation for every call and email interaction
  • Business intelligence reports for the most common calls

Pricing per user per month. *Pricing varies by service offering.

3 easy steps to setup your account

1.

Easy Set Up

Sign up for Indeep by contacting Sales team or email to sales@iisgl.com

Receive your dedicated phone number and email address for your business.

Choose “Tier-1 Anything” or upgrade to “Tier-2/3 Office 365”

2.

Support

Indeep support staff will answer the phone as your company when internal/your customer call

Support is available to all endusers, not only for just IT admins

They will search the FAQ library to answer the question immediately

3.

Resolution

If no FAQ exists, escalations will be forwarded to you directly

For “Tier-2/3 Office 365” support, new topics are automatically added to your FAQ library

A ticket is created for every call and email so you can follow up with your customer as needed

What are you waiting for.. Contact us today.

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